Privacy policy

1.Who we are

Frontstore is run by Built Different LTD, a company registered in Nigeria. We are responsible for the personal data described here.

This policy covers sellers and shoppers who use our website, apps and store links. We follow the Nigeria Data Protection Act 2023, and other data laws such as the GDPR where they apply to you.

2.What we collect

If you sell:

• Your name, email, phone and WhatsApp number.
• Your store details, products, photos and prices.
• Your bank account details for payouts, and identity details if we need to verify you.
• Your orders, payouts and records you add, like expenses.

If you shop:

• Your name, phone, email and delivery address.
• What you ordered and how you paid. Card numbers go straight to our payment partner; we never see or store them.
• Reviews you write and items you save.

From everyone: basic device and usage data, such as your IP address, browser, the pages you visit and your rough location from your IP address. We use it to keep Frontstore secure and working well.

3.How we use it

• To run your store or process your order, and send receipts, order updates and login codes.
• To take payments, pay sellers and handle refunds.
• To prevent fraud and keep accounts safe.
• To answer you when you contact us.
• To improve Frontstore, using mostly combined, anonymous figures.
• To send offers — only if you agreed to receive them.

We only use your data when we have a lawful reason: to provide the service you asked for, because the law requires it, to protect our users from fraud, or because you agreed.

4.AI features

Some features use AI: filling in product details from your photos, writing descriptions, and Nina, our chat assistant. To do this we send the photos or text you provide to our AI partner.

Our AI partner may not use your data to train its models. You never have to use AI features to sell on Frontstore.

5.Who we share it with

We never sell your personal data. We only share what is needed:

• Sellers and shoppers: when you order, the seller gets your name, phone and delivery address so they can deliver.
• Payment partners: licensed payment companies that take payments and send payouts.
• Messaging partners: to send order updates and login codes by WhatsApp, SMS and email.
• Service providers: hosting, email delivery and security services that run Frontstore for us.
• The law: police, regulators or courts, when we are legally required to.

Some of these partners process data outside Nigeria. When that happens, we use providers that protect your data to the standard the law requires.

6.How long we keep it

• Account details: while your account is open.
• Order and payment records: at least 6 years, because tax and anti-fraud laws require it — even if you delete your account.
• Everything else is deleted or made anonymous when it is no longer needed.

7.Your rights

You can ask to see, correct, download or delete your data, or object to how we use it. You can do most of this yourself:

• Download your data: Settings, then Download my data.
• Delete your account: Settings, then Delete account. See how to delete your account.
• Stop marketing messages: use the unsubscribe link, or reply STOP. You will still get order and account messages.

For anything else, email us. If you are not happy with our answer, you can complain to the Nigeria Data Protection Commission (NDPC).

8.Cookies

We use cookies to keep you logged in, remember your cart and settings, and understand how Frontstore is used. Read our Cookie Policy for details.

9.Keeping your data safe

Every page and payment runs over an encrypted connection. Only staff who need your data can see it. If a data breach puts you at risk, we will tell you and the regulator as the law requires.

10.Children

Frontstore is not for children. You must be 18 to sell. We do not knowingly collect data from children under 13.

11.Changes to this policy

If we make important changes, we will tell you by email or in your dashboard before they take effect.