Terms of service

1.Who we are

Frontstore is run by Built Different LTD, a company registered in Nigeria. When these terms say "we" or "us", they mean Built Different LTD. "You" means anyone using Frontstore: a seller with a store, or a shopper buying from one.

These terms cover our website, our apps, every store link (like frontstore.app/yourstore) and our checkout. By using any of them, you agree to these terms. If you don't agree, please don't use Frontstore.

2.What Frontstore does

Frontstore gives sellers a store page, a checkout and simple tools to run their shop. Shoppers buy directly from those sellers.

When you buy something, your contract of sale is with the seller, not with Frontstore. The seller is responsible for the product, its description, delivery and their return policy. We provide the tools and process the payment through our payment partners.

3.Your account

• You must be at least 18 to open a seller account.
• Give us true, up-to-date details and keep them current.
• Keep your login codes private. Frontstore staff will never ask for them.
• You are responsible for everything done on your account. Tell us straight away if you think someone else has used it.

4.If you sell on Frontstore

You must follow our Seller Agreement. In short: describe your products honestly, only sell things you are allowed to sell, deliver what you sold on time, and treat buyers fairly.

You are responsible for your own taxes and for following the laws that apply to your business.

5.If you buy on Frontstore

• Read the product details, delivery fee and the store's return policy before you pay.
• Always pay through Frontstore checkout. Payments made outside checkout, for example a transfer straight to a seller's own account, are not covered by Buyer Protection.
• If something goes wrong, use "Report a problem" on your order page. The seller gets a chance to fix it first; if they don't, we step in.

6.Payments and fees

Shoppers pay by card, bank transfer or USSD through our licensed payment partners. We never see or store full card numbers.

Frontstore charges sellers 0% per sale. The payment partner's processing fee is deducted from the seller's payout. Paid plans are billed monthly or yearly in Nigerian Naira, and you can cancel any time. Current prices are on the Pricing page.

If we ever change our fees, we will tell sellers at least 30 days before the change.

7.Things you must not do

• Sell illegal, fake, stolen or dangerous items, or anything on our prohibited list in the Seller Agreement.
• Mislead or scam anyone, or ask buyers to pay outside Frontstore checkout.
• Post fake reviews or pay for reviews.
• Copy other people's photos, brands or content without permission.
• Try to break, overload or get around the security of Frontstore.

8.Your content

Your photos, product details and store branding stay yours. You allow us to show and process them so your store works, and to show your public store page and products on Frontstore.

Only upload content you own or have permission to use. If you think something on Frontstore uses your work without permission, email us and we will look into it.

9.Suspending or closing accounts

We may hide listings, hold payouts, or suspend or close an account that breaks these terms, puts buyers at risk, or that the law or our payment partners require us to act on. Where we can, we will tell you why.

You can close your account any time from Settings. See how to delete your account.

10.Our responsibility

We work hard to keep Frontstore running, but we can't promise it will never be interrupted. We are not responsible for products sold by sellers, or for losses we could not reasonably have foreseen.

As far as the law allows, our total responsibility to you for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits responsibility that the law does not allow us to limit, such as for fraud.

11.Complaints and disputes

If something goes wrong, contact us first. Most problems are sorted out quickly once we know about them.

If we still can't agree after 30 days, either of us can ask an independent mediator to help us reach a fair solution, before taking any other step.

These terms are governed by the laws of the Federal Republic of Nigeria. Nothing here takes away any rights you have under consumer protection law, including your right to complain to the consumer protection authority.

12.Changes to these terms

We may update these terms as Frontstore grows. For important changes we will tell you by email or in your dashboard before they take effect. If you keep using Frontstore after that, you accept the new terms.