Trust & compliance

1.Payments

Frontstore does not hold or process card details itself. Payments are handled by licensed, PCI DSS-certified payment partners.

• Card numbers go straight from the buyer to the payment partner. We never see or store them.
• Card payments are confirmed by the buyer's bank, with an OTP or app approval.
• An order only shows as paid after the payment partner confirms the money has arrived — no screenshots.

2.Checking sellers

• Payout bank accounts are checked with the bank, and the account name must match the seller or their business.
• Changing a payout account needs a one-time login code sent to the seller.
• Sellers can verify their identity or business with our verification partner. Withdrawals from unverified stores are checked by our team before they are sent. Verified sellers show a tick — see Verified Sellers.
• Prohibited items are listed in our Seller Agreement, and listings that break the rules are removed.

3.Fraud prevention

• Every paid order gets an automatic risk check. Low-risk orders settle straight away; riskier ones are held for a few days, and high-risk ones are held until our team reviews them.
• Stores flagged for fraud cannot withdraw until the case is closed.
• Only buyers with a paid order can leave a review, so ratings can't be faked.
• Buyers and sellers can report a store or an order at any time.

4.Protecting buyers

Every order paid through Frontstore checkout is covered by Buyer Protection. Stores get 48 hours to fix a reported problem before our team steps in. We follow the Federal Competition and Consumer Protection Act, and buyers can also complain to the FCCPC.

5.Data protection

We follow the Nigeria Data Protection Act 2023, and the GDPR where it applies. Users can download or delete their own data from Settings. Read our Privacy Policy.

6.Security

• Every page and payment runs over an encrypted (HTTPS) connection.
• Logins use one-time codes by default, and sensitive data such as security secrets is encrypted when stored.
• Staff access is limited to what each role needs, and admin accounts use two-factor authentication.

Found a security problem? Email [email protected] with the details. Please don't test on other people's accounts or data.

7.The company

Frontstore is operated by Built Different LTD, a company registered in Nigeria. Sellers are responsible for their own taxes and business registration.