Seller agreement

1.This agreement

This agreement is between you (the seller) and Built Different LTD, which runs Frontstore. It adds to our Terms of Service. By opening a store, you agree to both.

You sell to buyers in your own name. Frontstore gives you the store, the checkout and the payout tools, and collects payments for you through our payment partners.

2.Who can sell

• You must be at least 18, or a registered business.
• Your details must be true, and your payout bank account must be in your own name or your business's name.
• Verify your identity or business from Settings > Verification. Verified stores get a tick and can be paid out faster; withdrawals from unverified stores are checked by our team first. See Verified Sellers.

3.Your products

• Describe every product honestly, with real photos and the correct price.
• Keep stock up to date. Mark items sold out so nobody pays for something you don't have.
• An option's price (for example a size) is the full price the buyer pays for that option.
• Show your delivery fees and your return policy clearly, so buyers know before they pay.

4.What you can't sell

• Anything illegal in Nigeria or where you sell.
• Fake, counterfeit or stolen goods.
• Weapons, ammunition, explosives or fireworks.
• Drugs, prescription medicine, or anything claiming to cure illness.
• Alcohol or tobacco to anyone under 18.
• Adult content, or anything that exploits people or animals.
• Government IDs, SIM cards registered to other people, bank accounts or personal data.
• Get-rich-quick schemes, gambling, or investment "opportunities".

We may remove any listing that breaks these rules, and close stores that keep doing it.

5.Orders and delivery

• Only deliver orders that show as paid in your dashboard. Never ask a buyer to pay you outside Frontstore checkout.
• Ship within the time you promised. Mark the order as shipped so the buyer can track it.
• Keep the buyer updated if there is a delay, and offer a refund if you can't deliver.

6.Fees

• Frontstore fee: 0% per sale.
• Payment processing fee: the payment partner's fee is deducted before the money reaches your balance. In Nigeria this is 1.5% + ₦100 per payment (₦100 waived under ₦2,500, capped at ₦2,000). Each order shows exactly what was deducted.
• Plans: the Free plan costs nothing. Paid plans are billed monthly or yearly in Naira and you can cancel any time. See Pricing.

If we change our fees, we will tell you at least 30 days before.

7.Getting paid

• Most orders reach your balance as soon as the buyer pays.
• Some orders are held for a few days for safety checks, or until delivery is confirmed when the buyer chose Frontstore Protect (up to 14 days).
• If an order looks high-risk, we may hold it until our team has reviewed it. We will tell you why.
• Withdraw your balance to your verified bank account from the Payouts page. Changing your bank account needs a login code sent to you.

8.Refunds, disputes and chargebacks

• You can refund all or part of an order from the order page. The money goes back the way the buyer paid.
• If a buyer reports a problem, you have 48 hours to reply and sort it out. If you don't, we review the case ourselves and may refund the buyer from your balance.
• If a buyer's bank reverses a card payment (a chargeback), we will tell you and help you respond. If the chargeback is lost, the order amount and any bank fee come out of your balance.
• If your balance goes below zero because of refunds or chargebacks, it is recovered from your future sales.

9.Reviews

Only buyers with a paid order from your store can review it. You can reply to reviews, but you can't edit or remove them. Never post fake reviews or pay for good ones.

10.Buyers' personal data

Use buyers' details only to deliver their order and support them. Don't sell them, share them or send marketing to buyers who haven't agreed. Our Privacy Policy explains how we handle data.

11.Holds, suspension and closing

We may hide listings, hold payouts or suspend your store if you break this agreement, if we suspect fraud, if buyers are at risk, or if the law or our payment partners require it. Where we can, we will tell you why and how to fix it.

You can close your store any time from Settings. First withdraw your balance and finish any open orders or disputes. Money not needed for refunds or disputes is paid out to you. See how to delete your account.

12.Changes to this agreement

We will tell you about important changes by email or in your dashboard before they take effect.